Shipping policy
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Potential delays: High volume of orders or postal service problems that are outside of our control may cause delays.
Domestic Shipping Rates and Estimates
- Royal Mail Tracked 48 Standard (2-3 working days): £4.95
-
Royal Mail Tracked 24 Express (1-2 working days)
- 0-2kg £5.95
- 2-4kg £7.25
- 4-6kg £8.95
We offer free shipping on orders over £100.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 24 hours for the tracking information to become available.
If you haven’t received your order within 5 working days of receiving your shipping confirmation email, please contact us at info@houseofpin.co.uk with your name and order number, and we will look into it for you.
Damaged Items
In the event that your order arrives damaged in any way, please email us as soon as possible at info@houseofpin.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@houseofpin.co.uk.